Omnichannel by default
Voice, SMS, email, web chat, social and messaging apps land in one queue with full conversation context carried between channels.
Authorized RingCentral agent
RingCentral Contact Center
Bring texting, email, chat and social into the same queue as your calls. RingCentral Contact Center and RingCX pair AI-native automation with omnichannel routing on the same cloud platform that runs your business phone system.
What the platform delivers
AI-native from intake to QA
AI virtual agents handle self-service, real-time agent assist surfaces answers mid-call, and AI scoring reviews 100% of interactions instead of a sample.
Unified with RingEX
One cloud platform for business phone and contact center — agents can reach subject-matter experts across the company without a separate system.
Reporting and dashboards
Real-time supervisor dashboards, historical reporting and customizable wallboards across every channel and queue.
Workforce engagement
Forecasting, scheduling, adherence, quality management and screen/voice recording built into the platform.
Enterprise reliability
Carrier-grade cloud with a 99.999% uptime SLA and SOC 2, HIPAA and GDPR compliance postures for regulated workloads.
Core capabilities
- Skills-based and attribute-based routing across all channels
- Outbound dialing and proactive engagement campaigns
- Digital deflection with AI self-service before an agent is engaged
- Prebuilt CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, HubSpot)
- Open APIs and webhooks for custom workflows
- Fast deployment — no on-prem hardware required
How Colab helps
- Authorized RingCentral agent — licensing, quoting and contracting handled for you
- Queue, IVR and routing design based on your actual call patterns
- Number porting, carrier coordination and cutover planning
- Supervisor and agent enablement so adoption sticks after go-live
- US-based post-launch support with retainer or à la carte hours