Full-featured telephony
Auto-attendant, hunt groups, call recording, voicemail-to-email, paging and E911 for sites from a handful of users up to 3,000 per solution.
25+ years on the platform
Avaya IP Office — enterprise voice for mid-market budgets
IP Office delivers full-featured telephony, mobility and contact center capability on-premises, virtualized or in the cloud. Colab has been designing, cutting over and supporting IP Office for more than 25 years, with US-based engineers who know your configuration before they pick up.
What IP Office delivers
Deploy your way
On-premises IP500 V2, virtualized Server Edition, or subscription/cloud — with hybrid options that keep existing investments in service.
Avaya Workplace client
One softphone app for Windows, Mac, iOS and Android with voice, video, IM, presence and conferencing for hybrid and remote staff.
Resilient multi-site
Linked networks with SCN resiliency, centralized dial plans and survivable branch operation when a WAN link or server goes down.
Contact center ready
Avaya Contact Center Select and IP Office Customer Call Reporter add skills-based routing, supervisor dashboards and historical reporting.
SIP trunk economics
SIP trunking, least-cost routing and analog/digital gateway support to retire PRIs and legacy carrier spend without a forklift.
Where it fits
IP Office scales from a single office to a networked multi-site estate, and it is still one of the most cost-effective ways to run reliable enterprise voice.
- Multi-site businesses that need one dial plan across branches
- Organizations extending on-prem IP Office to remote and hybrid workers
- Teams modernizing PRIs to SIP without replacing handsets
- Companies planning a staged path from on-prem to cloud
25+ years of IP Office experience
- 25+ years hands-on with Avaya IP Office — from early Release 2.x systems through current subscription releases
- IP500 V2, Server Edition and cloud/subscription deployments, plus hybrid migrations off legacy Partner and Merlin systems
- Dial plan design, SIP trunk cutovers, carrier coordination and number porting
- Firmware and release upgrades, licensing conversions and system health audits
- US-based IP Office support desk with retainer or à la carte hours
- Remote break-fix, MACs and escalation management directly with Avaya